Customer Service Agreements

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17. 11. 09

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Customer Service Agreements

We are experienced in providing service all over the world

BASIC

24-hour response time

• Quarterly technical news
• Annual inspection (exchangeable with other services)
• Cost reduction

TOTAL

24-hour response time

• Quarterly technical news
• Overhaul maintenance
• Annual inspection (exchangeable with other services)
• Status reports and explanation after each visit
• SOS package (fluid analysis)
• Cost reduction

EXTENDED

8-hour response time

• Active vessel location follow-up
• Quarterly technical news
• Overhaul maintenance
• Annual inspection
• Status reports and explanation after each visit
• SOS package (fluid analysis)
• Filter package
• Cost reduction

• More than 100 Service Technicians specialized in MaK and Cat engines.

• Our Service Technicians are in possession of all the right tools, offshore certificates and with Caterpillar back-up for technical issues.

• Quality and environment certified organization (ISO 9001, ISO 14001) with certified safety system (OHSAS18001).

• Our employees continuously improve their skills and they always receive the latest news and updates within their field, so that our customers can rely on our expertise in the increasingly complex fields of engine systems and electrical controls.