When signing a Customer Service Agreement (CSA) Pon Power commits to a close collaboration with you as our customer. Our goal is to be your service partner where we help you reduce the risk of operating downtime and give you an overview of your engines’ running costs.
Guaranteed response times
Free 24/7 emergency service, in case of engine downtime
Fixed contact people for different departments
Pon Power Technical Updates
SOS (Systematic Oil Sampling) analysis
Budget overview for 5 years
Service reports after each overhaul
Access to app for registering running hours offline to the portal
Access to the CSA portal (where info are gathered at the same place)
Quarterly Caterpillar Technical Engine Newsletters
Access to Scope of work lists for all planned overhauls
Planning overview for 5 years ahead based on Pon Power’s recommendations
NEW FROM DECEMBER 1ST – SOS REPORTS UPLOADED TO THE CSA PORTAL
We will get in contact within 24 hours.