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Customer Service Agreement (CSA) 

The Pon Power CSA (Customer Service Agreement) portal

 

When signing a Customer Service Agreement (CSA) Pon Power commits to a close collaboration with you as our customer. Our goal is to be your service partner where we help you reduce the risk of operating downtime and give you an overview of your engines’ running costs.

 

 

  • Favorable discounts

  • Guaranteed response times

  • Free 24/7 emergency service, in case of engine downtime

  • Fixed contact people for different departments

  • Pon Power Technical Updates

  • SOS (Systematic Oil Sampling) analysis

  • Budget overview for 5 years

  • Service reports after each overhaul

  • Access to app for registering running hours offline to the portal

  • Access to the CSA portal (where info are gathered at the same place)

  • Quarterly Caterpillar Technical Engine Newsletters

  • Access to Scope of work lists for all planned overhauls

  • Planning overview for 5 years ahead based on Pon Power’s recommendations

 

 

NEW FROM DECEMBER 1ST – SOS REPORTS UPLOADED TO THE CSA PORTAL

 

Like to know more? Please do not hesitate to contact us!

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Opening hours: 08:00 - 16:00

  • Call Pon Equipment AS
    (for buyubg Cat maskines and worktools)
  •  
  • Call21 08 41 00
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  • Call Pon Power AS
    (for buying Cat enginges and power supply)
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  • Call23 17 05 00
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  • Call Pon Rental AS
    (for renting machines and other equipment)
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  • Call21 08 43 00

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