You want to be able to rely on the expertise of your Cat dealer anywhere in the world. This is now easier and more accessible than ever before. With Remote Assistance, Pon Power offers you the expertise you are used to, instantly available when you need us.
Remote Assistance is a new service from Pon Power that provides instant remote assistance for technical questions regarding your Cat application. Instead of sending a technician to your location, you will be provided with online assistance from our experts.
As soon as you call us with a technical question, you will be given the option to handle the question digitally with our Remote Assistance service. If you choose for this, you will receive an e-mail from our expert. You can log in to our system via e-mail and a video connection will be started. In this way, our expert can read over your shoulder and assist you in finding a solution to your technical question.
Our service is currently in a pilot phase and is available Monday - Friday. Outside office hours (CEST) call our general number at +31 (0)78 - 2040693
Please contact your account manager for more information and read our terms and conditions.
Available during office hours from 08.00 - 18.00.
We will get in contact within 24 hours.