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REMOTE ASSISTANCE

the best choice for remote cat assistance!

 

  • Instant help with urgent technical problems
  • Direct contact with our best experts
  • Based on augmented reality

Pon Power expertise: available instantly, anywhere in the world

You want to be able to rely on the expertise of your Cat dealer anywhere in the world. This is now easier and more accessible than ever before. With Remote Assistance, Pon Power offers you the expertise you are used to, instantly available when you need us.

 

What is Remote Assistance?

Remote Assistance is a new service from Pon Power that provides instant remote assistance for technical questions regarding your Cat application. Instead of sending a technician to your location, you will be provided with online assistance from our experts.

 

How does Remote Assistance work?

As soon as you call us with a technical question, you will be given the option to handle the question digitally with our Remote Assistance service. If you choose for this, you will receive an e-mail from our expert. You can log in to our system via e-mail and a video connection will be started. In this way, our expert can read over your shoulder and assist you in finding a solution to your technical question.

 

The benefits of Remote Assistance?

 

  • Speed. You will be directly connected with one of our experts, instead of our technicians travelling to your location.
  • Less expensive. You save costs because our technicians have no travel time.
  • Safer. In times of a pandemic, we can safely and remotely provide you with the service you are used to from Pon Power.
  • Worldwide coverage: With Remote Assistance, we make it possible to provide instant service anywhere in the world.

 

Service rates

 

  • Starting fee: € 100,00 First 30 minutes are free of charge
  • Hourly rate: € 125,00

 

Our service is currently in a pilot phase and is available Monday - Friday.  Outside office hours (CEST) call our general number at +31 (0)78 - 2040693
 

WANT TO FIND OUT MORE?

Please contact your account manager for more information and read our terms and conditions.

 

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Call us

Available during office hours from 08.00 - 18.00.

 

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We will get in contact within 24 hours.

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